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Hotel · Kuala Lumpur · Kuala Lumpur Federal Territory

The Face Suites Hotel

A 51-storey aparthotel near the Petronas Twin Towers, with an infinity pool, kitchenettes and room to spread out.

  • Infinity pool with city views
  • Spacious suites with kitchenettes
  • Walking distance to KL attractions
8 Great 1490 reviews Booking.com 8 · 1490 reviews

About

The Face Suites Hotel

The Face Suites Hotel rises 51 storeys above Jalan Sultan Ismail, putting you within a 5-minute drive of Sogo and a short walk from the Petronas Twin Towers. This 5-star aparthotel pairs hotel services with apartment-style space, making it a practical base for longer stays.

Guest rooms are genuinely roomy — even the entry-level suites come with a sitting area, dining table and a kitchenette equipped with a hob, microwave and large fridge. On the top floor, the infinity pool and sun terrace face the KL skyline, and there's a fitness centre, restaurant and bar on site.

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed

In brief

What works, what to weigh

+

Strengths

3 reasons to book
  • Panoramic infinity pool — The 51st-floor infinity pool and sun terrace face the KL skyline, and several guests single out the night views as a highlight.
  • Suites built for longer stays — Rooms come with a separate living area, dining table, kitchenette (hob, microwave, large fridge) and, in some, a washing machine — guests note the space and practicality for self-catering.
  • Friendly, praised service — Multiple reviewers call out the staff as friendly and helpful, with one noting how they looked after elderly parents.
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Worth weighing

3 to weigh
  • Busy, traffic-heavy location — Several guests mention the hotel sits in a busy zone right by a motorway, so expect street noise and a lively immediate area.
  • Not the highest rooms score — Rooms rate 8.3, slightly below the category's top marks, and a couple of reviewers note the property is showing some age or the building lacks soundproofing.
  • Price reflects the category — From £129 per night, this is positioned as a 5-star aparthotel, and guests who expected a bargain may find the rate steep for the area.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

One Bedroom Deluxe Twin

  • 2 Single beds
  • Shower
  • Air conditioning

One Bedroom Superior Twin

  • 2 Single beds
  • Shower
  • Air conditioning

Two Bedroom Deluxe Twin

  • 2 Single beds
  • Shower
  • Air conditioning

One Bedroom Grand Premier

  • 1 Single Bed or 1 Double Bed
  • Shower
  • Air conditioning

Two Bedroom Superior Twin

  • 2 Single beds
  • Shower
  • Air conditioning

Two-Bedroom Superior

  • 1 King-size bed
  • Shower
  • Air conditioning

Two-Bedroom Premier

  • 1 King-size bed
  • Shower
  • Air conditioning

Deluxe One-Bedroom Suite

  • 1 King-size bed
  • Shower
  • Air conditioning

Superior One-Bedroom Suite

  • 1 King-size bed
  • Shower
  • Air conditioning

Deluxe Two-Bedroom Suite

  • 1 King-size bed
  • Shower
  • Air conditioning

Premier One-Bedroom Suite

  • 1 King-size bed
  • Shower
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

Pool & Wellness

  • Infinity pool
  • Rooftop pool
  • Pool with view
  • Sun terrace
  • Fitness centre
  • Leisure/ TV room

In-Room Comforts

  • Air conditioning
  • Sitting area
  • Dining table
  • Dressing area
  • Ironing facilities
  • Washing machine
  • Electric kettle
  • Dryer
  • Free toiletries
  • Flat-screen TV
  • AM/FM alarm clock

Food & Drink

  • Restaurant
  • Bar/ Lounge area
  • In-room breakfast
  • Coffee shop
  • Welcome drink
  • Happy hour
  • Cookware/ Kitchen utensils

Services & Facilities

  • 24-hour reception
  • 24-hour security
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Luggage storage
  • Safe deposit box
  • ATM/Cash machine
  • Valet parking
  • Parking
  • Wi-Fi
  • Lift
  • Fax/Photocopying
  • Cots
  • No smoking on site
  • No pets allowed

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8
Great 1490 reviews

Guest-rated 8/10 from 1,490 reviews

Booking.com · 8 · 1490 reviews
8Verified guest

“Great spot, and the in-room washing machine was a real plus. The room was spacious and the pool was lovely.”

8Verified guest

“Well placed in Kuala Lumpur, about 15 minutes on foot to KL Forest Eco Park. There was a supermarket and a convenience store nearby.”

8Verified guest

“Conveniently located, the hotel has big rooms and a great pool view. Staff were incredibly friendly and helpful, and the food was excellent. Beds were very comfortable, and the room had a dining area, a seating area and a desk.”

8Verified guest

“Great hotel.”

8Verified guest

“Everything was top notch.”

8Verified guest

“The infinity pool has amazing skyline views, especially at night. The apartments are roomy and comfortable for longer stays, and the kitchenette is handy for making breakfast.”

04 — Location

Getting around Kuala Lumpur

The property sits in Kuala Lumpur.

Around the hotel: The Face Suites sits on Jalan Sultan Ismail, within a 5-minute drive of Sogo and a short walk from the Petronas Twin Towers. Guests mention a supermarket and convenience store across the street, plus a 15-minute walk to KL Forest Eco Park.

1020, Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur Federal Territory, Malaysia

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
195 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is by 12:00.

Is parking available?

Yes, the hotel offers parking, including valet parking. Some guests note that parking is free.

Are pets allowed?

No, pets are not allowed at The Face Suites Hotel.

Does the hotel have a pool?

Yes, there is an infinity pool and a rooftop pool on the 51st floor, with views of the city skyline.

Are there kitchen facilities in the rooms?

Many suites come with a kitchenette that includes a hob, microwave, and large fridge. Some rooms also have a washing machine.

Nearby

Other top-rated stays in Kuala Lumpur

Want a different style or budget? Here are more highly-rated options in the area.

8.1

Dorsett Kuala Lumpur

Guest-rated 8.1/10 — among the top stays in Kuala Lumpur.

Kuala Lumpur

7.1

Akar Hotel Jalan Tar

Guest-rated 7.1/10 — among the top stays in Kuala Lumpur.

Kuala Lumpur

The bottom line

A solid high-rise aparthotel that delivers on space and skyline views, with service that guests consistently rate highly. The busy location and motorway proximity are the main trade-offs.

8Best for travellers who want apartment-style comforts and a dramatic pool, and don't mind a lively setting.

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